Rechtstext!

WITHDRAWL

VIENNA WOOL & DESIGN FESTIVAL

A return will be accepted within the legally defined 14 days.

If the package is returned because the product was not as expected, then you must cover the cost of the return. The original postage as well as the value of the product will of course be refunded.

If the package is returned because of damaged goods or if the delivery was faulty then we would like to apologise. We try our very best to assure that the package and its contain goods are packaged carefully however sometimes mistakes can happen. In this case we would cover the cost of the return postage as well as the original postage and value of the product.

Steps in the return process

Step 1

Fill out the returns form and mail it to office@viennawooldesignfestival.com

Step 2

When possible use the original packaging and send back the package. If this is not present then please use adequate and appropriate packaging. Return address

Wollsalon
Arch. DI SunĨica Wilhelmer, MBA
Schließmanngasse 11
1130 Vienna
Austria

As soon as the return has been received, we will transfer the amount of the order to the specified account.

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We would like to thank Hedgehog Fibers and Sasa Handmade for providing the pictures.