Legal text!

PAYMENT AND SHIPPING

VIENNA WOOL & DESIGN FESTIVAL

PAYMENT CONDITIONS

The payment of online purchases occurs at the beginning of the contract. Paypal, credit cards (VISA, MASTERCARD) as well as bank transfer can be used.
Tickets, classes, magazine etc will not be sent until the festival.

ENTRANCE

On Friday 28.04.2017 from 14:30-20:00 or during the festival times the confirmation emails have to be exchanged for entry wristbands. These will come in different colours depending on the ticket which was purchased.

COURSES

The people who have booked a class will receive a wristband for entry to the festival for the day of the class. Please bring a copy of the email confirmation on the day.

MAGAZIN AND MERCHANDISE

The magazine and merchandise can be collected in exchange for the email confirmation on Friday 28.04.2017 from 14:30 till 20:00 or during festival hours.

AFTER THE FESTIVAL

The magazine and merchandise can be sent after the festival for the following prices:

Austria: 3,00 € / free if you spend over 50€!
Germany: 9,90€ / free if you spend over 130€!

Delivery time

As soon as the order is placed we will send the package as soon as we are able.
If you order before 11am the package will be sent on the same day for all other orders the next day.

Tracking your package

As soon as the package is with our carrier they will notify with an email and package number. With this number the package can be tracked online.

Delivery

The Austrian post will attempt to deliver the package as soon as they are able at the named address. If this cannot occur due to nobody being present then the package can be collected from a post office within 14 working days.

Shipping outside of the EU

OF course we also ship outside of the EU – prices listed at the bottom. IF your destination country is not listed please do not hesitate to contact us office@viennawooldesignfestival.com

Returns

Of course we accepts returns within the legal time limits.

Holidays

The bank holidays are not working days in Austria and thus nobody will be in our office.

 

* EU LÄNDER

Land Versandkosten Kostenloser Versand ab:
Belgien 11,90€ 150€
Bulgarien 12,90€ 150€
Dänemark 12,90€ 150€
Estland 12,90€ 150€
Finnland 12,90€ 150€
Frankreich 12,90€ 150€
Griechenland 12,90€ 150€
Irland 12,90€ 150€
Italien 12,90€ 150€
Kroatien 12,90€ 150€
Lettland 12,90€ 150€
Litauen 12,90€ 150€
Luxemburg 11,90€ 150€
Malta 12,90€ 150€
Niederlande 11,90€ 150€
Polen 11,90€ 150€
Portugal 12,90€ 150€
Rumänien 12,90€ 150€
Schweden 12,90€ 150€
Slowakei 11,90€ 150€
Slowenien 12,90€ 150€
Spanien 12,90€ 150€
Tschechien 11,90€ 150€
Ungarn 12,90€ 150€
Großbritannien 12,90€ 150€
Zypern 12,90€ 150€
 

** NICHT-EU-LÄNDER

Land Versandkosten Kostenloser Versand ab:
Schweiz 12,90€ 150€
Liechtenstein 12,90€ 150€
Andorra 12,90€ 150€
Albanien 14,90€ 150€
Bosnien-Herzegowina 14,90€ 150€
Island 14,90€ 150€
Mazedonien 14,90€ 150€
Moldau 14,90€ 150€
Montenegro 14,90€ 150€
Serbien 14,90€ 150€
Ukraine 14,90€ 150€
Weißrussland 14,90€ 150€
Israel 27,90€ 300€
Russland 27,90€ 300€
Türkei 27,90€ 300€
China 34,90€ 350€
Indien 34,90€ 350€
USA 34,90€ 350€
Australien 41,90€ 420€
Neuseeland 41,90€ 150€
 
Legal text!

RETURNS POLICY

VIENNA WOOL & DESIGN FESTIVAL

A return will be accepted within the legally defined 14 days.

If the package is returned because the product was not as expected, then you must cover the cost of the return. The original postage as well as the value of the product will of course be refunded.

If the package is returned because of damaged goods or if the delivery was faulty then we would like to apologise. We try our very best to assure that the package and its contain goods are packaged carefully however sometimes mistakes can happen. In this case we would cover the cost of the return postage as well as the original postage and value of the product.

Steps in the return process

STEP 1

Fill out the returns form and mail it to office@viennawooldesignfestival.com

STEP 2

When possible use the original packaging and send back the package. If this is not present then please use adequate and appropriate packaging.

Wollsalon
Arch. DI SunĨica Wilhelmer, MBA
Schließmanngasse 11
1130 Wien
Österreich

As soon as the return is received we will transfer the amount of the order to the listed account.

NEWSLETTER REGISTRATION

HERE YOU CAN REGISTER FOR THE NEWSLETTER

We will surprise you monthly with carefully selected articles about current news all around the wool. Of course, you can unsubscribe from the newsletter at any point.

We would like to thank Hedgehog Fibers and Sasa Handmade for providing the pictures.