Help and Support!

FAQ

QUESTIONS AND ANSWERS

When and where is the festival taking place?

Saturday 29.04. 10:00-18:00, Sunday 230.04 10:00-18:00
Arcotel Wimberger: Neubaugürtel 34-36; 1070 Vienna

How can I receive my ticket?

You can purchase them through our homepage as well as at the ticket office on the day. If you have a purchased an advanced ticket it can be collected on Friday 28.04 from 14:00 at the hotel.
The wristbands must be securely fastened so that they cannot slide off and be given to other people.

How much are the tickets?

Preorderd tickets: 1 day 8,50€. Saturday and Sunday 13€
On the day tickets: 1 day 10€. Saturday and Sunday 15€
Children under the age of 12 go free

Where can I find a list of exhibitors?

On our homepage, Ravelry and our Facebook page

Where can I find a list of the courses?

On our homepage, Ravelry and our Facebook page.

How and where can I book a cours?

In our shop on our homepage.

Do I require a ticket if I have booked a cours?

Entry to the event is included on the day of your class

When and where do the classes take place?

Arcotel Wimberger: Neubaugürtel 34 - 36; 1070 Wien There is an attachment where you can see which rooms the classes are being held in. This can also be downloaded on our homepage. Classes are taking place on Friday 28.04 15:00-18:00, Saturday 29.04. 10:00-18:00 and Sunday 30.04. 10:00-18:00

What do I have to bring to my class, is there homework?

This depends on the course. Some have homework / require materials. For more information please check each class description.

Are there special classes for children?

We currently do not offer classes for children and we also ask to please not bring infants and small children to these classes to allow for a smooth running of the class.

How do I get tickets for the Gala Dinner?

Through our shop on the homepage.

If I cannot make it may I pass on my ticket to another person?

Yes you may.

Privacy policy

The information you provide for purchases in our ticket shop will be encrypted and only passed on to a third party if it is required for the purchase.

Are Dogs allowed at the Festival?

We ask that only service dogs are brought to the festival.

Is there anywhere to purchase food and drinks?

Arcotel Wimberger has a restaurant and a bar.
Coffee and drinks can be purchased in the entry hall as well as in the rooms where classes will be held.

Can I pay by card at the festival?

This differs from exhibitor to exhibitor. Here is a list of ATMs in the area: https://www.google.at/search?q=bankomat+neubaug%C3%BCrtel&ie=utf-8&oe=utf-8&client=firefox-b-ab&gfe_rd=cr&ei=2ma1WJemD47Z8Aff34HICA#q=bankomat+neubaug%C3%BCrtel+34&*

Is there a cloakroom?

Yes right next to the entrance to the festival. You can also drop your purchases there to collect on your way home.

Do I have to be present at the award presentation on Sunday?

No.
The results will be published on the homepage – no award will be lost.

How do I get to Arcotel WImberger?

You can find all information on this site.

Does Arcotel Wimberger have a parking garage?

Yes

Where can I stay if there is no room in Arcotel Wimberger?

All of Vienna is at your doorstep. Various internet booking system as well as tourist information will happily help you book a fitting hotel.

Where can I buy the Magazine?

In the shop on our homepage

How do I get my Magazine?

From Friday 28.04 at the festival. It is not available as a PDF.

Can I purchase the wool featured in the Magazine at the festival?

Yes, every brand featured in the Magazine is present at our festival.

Where can I order the Newsletter?

You can register for the newsletter on our website. If you no longer wish to subscribe to the newsletter you can unsubscribe by clicking link at the bottom of the newsletter.

What do I do when there is a technical problem during my transaction?

Our shop software is of course checked on a regular basis. If, however technical problems occur then please contact our support. We will work on resolving your issue as soon as possible. You can reach support under the following email office@viennawooldesignfestival.com

I didn’t receive a confirmation email. How do I know if I am registered for the class or the Gala dinner?

If you have not received an email, please check your email address is correct under the “my account” settings. Please contact our support under office@viennawooldesignfestival.com if everything is correct – we will happily send you all the necessary information again!
In addition, you can print your purchase confirmation directly after your purchase, in this case a confirmation email is not required.

 
Help and Support

CONTACT

PLEASE WRITE US!

We look forward to hearing from you and will respond as soon as possible. If you would like us to call you back please leave a phone number and a time that is convenient for us to reach you – this information is of course not necessary. A written response will be sent via email – please check your spam folder in case our response ends up there.

Help and Support

HOW TO GET THERE

THIS IS HOW TO FIND THE FESTIVAL

ARCOTEL WIMBERGER

Arcotel WImberger is in the 7th district which is a very lively young part of Vienna. It is very close to the Stadthalle which is Vienna’s largest location for exhibitions, concerts and sporting events. Mariahilfer strasse is also in close proximity – Vienna’s longest shopping street.

  • Conveniently situation in the inner Neubaugürtel – directly on Urban-Loritz-Platz
  • U-bahn (underground) directly infront of the hotel (U6: Burggasse – Stadthalle)
  • 10 minutes from Stephansplatz using the U-bahn (underground)
  • 5 minutes to the Stadthalle
  • 25 minutes by foot into the centre
  • 5 minutes by foot to the Westbahnhof (Train station) where there are more underground lines and a bus shuttle to the airport

 

1070 WIEN, NEUBAUGÜRTEL 34-36

EVENING: GALA DINNER AND MEET & GREET

From the hotel take the U3 from Westbahhof and get off at the station “Herrengasse” and you will get to the restaurant “Martinelli” within a few minutes.

ARRIVAL BY CAR AND PARK GARAGE AT THE HOTEL.

Whichever way you arrive in Vienna always follow the signs saying “Gürtel”. The Gürtel is divided by a train bridge. Going north is the inner Gürtel and going south is the outer Gürtel. Arcotel Wimberger is on the inner neubaugürtel – north of the Westbahnhof (train station) on Urban-Loritz-Platz. The hotel parking garage is available with 224 parking spots for 19€ a day.

ARRIVAL WITH PLANE

Vienna Airport: Wien Schwechat is approximately 30 min drive from the city centre. The airport has great transport connection with the city – busses, trains and the CAT, will bring you to the city where you can continue your travel to the hotel with the U-bahn (underground). There is a Bus shuttle straight to the Westbahnhof (train station) where you can walk to the hotel in 5 minutes.

ARRIVAL BY TRAIN

Closest train station is Westbahnhof which is approximately a 5-minute walk away from the hotel. Hauptbahnhof (main train station): Take the U1 and change at Stephansplatz to the U3 and get off at Westbahnhof which is a 5-minute walk from the hotel.

ARRIVAL BY PUBLIC TRANSPORT

Ubahn – U6 “Burggasse-Stadthalle and the U3 “Westbahnhof” are within a 5 minute walk from the hotel
Tram – Number 6, 18 and 49 stop “Urban-Loritz-Platz”

NEWSLETTER REGISTRATION

HERE YOU CAN REGISTER FOR THE NEWSLETTER

We will surprise you monthly with carefully selected articles about current news all around the wool. Of course, you can unsubscribe from the newsletter at any point.

We would like to thank Hedgehog Fibers and Sasa Handmade for providing the pictures.